Testimonials

For over 3 years now, Michele and Liam have been taking care of my rental property, its been a pleasure dealing with them.

Liam is always on top of things regarding advice or requirements for my property. Liam has excellent communication skills, and is efficient and organised. Michele and Liam use an extensive database of potential tenants which is great for us as we don't have down time and increase our annual yield. Thanks for your great job

Oscar

Sue Paulmert

Thank you Liam for your professionalism, attention to detail, and amazing customer experience. So pleasing to be in reliable, capable hands. Very impressive.

Michele and Liam are definitely the best property managers I have used for all these years. They are very detailed, very quick to respond and absolutely professional. Highly recommended to all of my friends and others.

Joyce

From Ryan - August 2022 (property link not provided for privacy reasons)

The neo family have been lovely and prompt to deal with as a tenant. Liam has been great helping me fix my stuff ups with payment of rent incorrectly and in arranging urgent repairs and handover of keys etc. I have nothing but nice things to say about Liam.

Valli - Light Inspired Luxury Villa

Our neo stay was easy to book, stay & play. Great location, walking distance to restaurants, beach, little local shops or catch the tram to bigger shopping.

Hannah- Guest at The Lodge October 2023

What a beautiful home! Such a lovely property and perfect for staycation. Michele was helpful from the beginning and always super responsive

My wife, Kristine, and I would like to say and give our sincerest thanks and appreciation to Michele for the tireless work put in to make our sale go as smoothly as possible.
As you know I have been in real estate personally for a number of years in the commercial field. I was absolutely shocked by the amount of work and dedication put in by the team. We had our doubts, not using the local "gurus" that seemed to be full of seemingly worn out standard advice.  Michele was the first person that actually "listened" to our needs, and realised we had a unique product. We liked the way Michele knew on viewing our property, that it didn't have a comparison in the area and as such threw away the proposal and price range and suggested an auction to achieve the best result.
As such our emotions were high to say the least, but through every step of the way Michele made us feel comfortable, nothing was a bother, handling 50 inspections at open house per session, taking it all in her stride. To then reach the crescendo of it all , with 100 people at auction, 10 registered bidders and a record price achieved on the western side of the Gold Coast Highway in Tugun ever.......You did what you promised you would do, an easy process, a committed team that works for the "seller", and a record price. That's putting your money where your mouth is.
Then to our surprise that's exactly what you all delivered.

Again Thank You

My experiences with Neo Property and in particular Michele are nothing less than 5 Star!  Not only is she highly knowledgeable and professional when it comes to buying, selling or renting property she also develops long term relationships with her clients due superior customer service.  That's why my first point of contact re property matters on the Gold Coast is Michele at Neo.

We have used Michele as our property manager for over 4 years now and could not be happier with the service that she provides.  Michele is skilled in achieving the best outcome for her clients whilst maintaining a positive relationship with tenants.  This I believe is a reflection of her fair mindedness, vast industry knowledge and excellent communication.  Nothing is ever a drama for Michele with all challenges managed with ease and a smile.

We have “switched” the management of (4) of our Investment properties a few years ago to NEO PROPERTY. Those properties were previously managed by one of those big real estate Companies. It ended at court with unpaid rents, damaged properties, significant loss of funds.

Since with NEO PROPERTY, we must say we are “sleeping better”.  Management is highly professional. (Inspection – prompt maintenance solutions – Rent collection – payments – selection of tenants, etc...)  We receive an outstanding service and warmly recommend NEO PROPERTY

Michele Decroix from Neo Property has managed our property on the Gold Coast for the last 7 years and we have relied heavily on her to manage all aspects related to leasing and management. Having dealt with numerous property management companies prior to employing Michele’s services, we can honestly say that she is the best we have ever come across.

Michele’s attention to detail and thoroughness in all aspects related to administration and management is unsurpassed. Most importantly, she can be relied upon to secure the best tenants with the least amount of hassle to us. Michele’s results focussed approach comes with a smile and we have enjoyed her professional, yet, no hassle approach toward achieving cost effective and thorough management services.

We continue to appreciate her efforts in achieving a 100 percent occupancy rate on our property and would thoroughly recommend her and Neo Property as the best property management service available.

I’m a property owner who has had rental properties on the Gold Coast since 2007. During that time I have used a variety of local rental agents to manage my properties. In general my experiences were mediocre, with the sense that once I had signed the paperwork, myself and my property were nothing more than a number on the books of the agent.

This changed recently when I gave my management rights to Michele at Neo Property. Michele takes a vested interest in both the needs of myself and my tenant but most importantly ensures that my property is looked after. I cannot speak highly enough of the professionalism, attention to detail and tireless efforts of Michele in looking after my investment property and would have no hesitation in both using her expertise on any future properties and recommending her to friends and family.

Neo Property was our managing agents from 2009 for over 8 years and in that time we had a very short list of quality tenants.  In the luxury market you desire tenants to match your property and remove the risk of property damage and loss of rent.  Our property was never without 1 week of rent and we never had a problem.

This is a testament to Michele at Neo Property and her hard work in finding the right clients, and doing the over the top due diligence to guarantee us peace of mind and of course hassle free property management. Always we have been happy with the balance of rental income and market expectations.

I am being very honest when I say that in all my years of renting, I have never experienced service similar to Neo Property from a Real Estate Agent. From Michele’s first contact with me, right through to be becoming a tenant, her service was personal and professional.

Usually as a tenant, finding a new property is a soul destroying experience as you wait for the agent to contact you to notify you of the outcome. More often than not they don’t call you back at all. Michele however, was always prompt, courteous and respectful in all of her dealings with me. It was a pleasant experience finding our new home and I would recommend her to anyone needing a Real Estate Agent.

I have seen Michele selling in a number of situations over 17 years or so. I have always found her very professional, straightforward, honest and able to build solid relationships with whoever she is doing business. I trust Michele and would have no hesitation using her to sell property for me.